Refund Policy for Orders on 4Uever App and Website
At 4Uever, we strive to provide our customers with a satisfying shopping experience. This Refund Policy outlines our procedures regarding refunds for orders placed through our mobile app and website.
1. Eligibility for Refunds:
- Refunds are applicable for eligible orders that meet the criteria outlined in this policy.
- To be eligible for a refund, the customer must provide proof of purchase (order confirmation, receipt, etc.) and demonstrate that the request falls within the specified refund conditions.
2. Types of Refunds:
- Product Quality Issues: If the product received is damaged, defective, or does not match the description on our app/website, customers may be eligible for a full refund or replacement, depending on product availability.
- Cancellation Before Shipping: Customers can request a refund if they cancel their order before it has been shipped. A processing fee may apply.
- Cancellation After Shipping: If a customer wishes to cancel an order after it has been shipped, they may be eligible for a refund minus shipping and handling fees, provided the product is returned in its original condition
3. Refund Process:
- Contact Customer Support: Customers must contact our customer support team within 3 days of receiving the order to initiate a refund request. Contact details are available on our app/website.
- Provide Information: Customers should provide order details, reason for the refund, and any supporting documentation or images as required.
- Return of Product: For product-related refunds, customers may be required to return the item(s) in their original packaging and condition. Return shipping costs may be the customer's responsibility unless the return is due to our error.
- Refund Approval: Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund.
- Refund Issuance: If approved, the refund will be processed via the original payment method within 10 days. Refund processing times may vary depending on the payment provider.
4. Non-Refundable Items:
- Certain items may not be eligible for refunds, such as digital downloads, gift cards, or personalized/customized products unless they are defective or not as described.
- Shipping and handling fees are generally non-refundable unless the return is due to our error.
5. Contact Us:
For any questions or concerns regarding refunds or our refund policy, please contact our customer support team at 4uever77@gmail.com.
6. Changes to Refund Policy:
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our app/website.
By placing an order on our app or website, you acknowledge that you have read, understood, and agree to abide by this Refund Policy.
This Refund Policy was last updated on 04 April 2024.